vc66 Privacy Policy

1. Who We Are

vc66 is an online gaming and sports betting platform designed for adult players in Bangladesh. Our platform offers cricket betting, live casino tables, video slots, crash games, and card games including Single Deck Blackjack. We are committed to maintaining the privacy, confidentiality, and security of our players' personal data at every stage of their experience with us.

This policy applies to all individuals who visit, register with, or otherwise interact with the vc66 website and mobile platform. It covers information collected online through our website and any related services we provide to players based in Dhaka, Chittagong, Sylhet, Khulna, and across all regions of Bangladesh.

2. Information We Collect

To provide a secure, personalised, and legally compliant gaming experience, vc66 collects the following categories of personal information when you register or use our services:

• Identity information: full name, date of birth, and national identification details required for age and identity verification (players must be 21 years or older).
• Contact details: email address, phone number, and residential address including city and district within Bangladesh.
• Financial information: payment method details used for deposits and withdrawals, including mobile banking references via bKash, Nagad, Rocket, and Upay. We do not store full card numbers; only tokenised references are retained.
• Account activity data: login history, session duration, game history, betting patterns, bonuses claimed, and deposit and withdrawal records.
• Technical data: IP address, device type, browser type and version, operating system, and referral source collected automatically when you access our platform.
• Communications data: records of any messages, support tickets, complaints, or correspondence you send to vc66 customer support.

3. How We Use Your Information

vc66 uses the personal data we collect strictly for legitimate operational and legal purposes. We do not sell your data to third parties and we do not use your data for any purpose beyond the following:

Account Management and Verification

Your identity and contact information are used to create and maintain your vc66 account, verify your age (21+ only), authenticate your identity during login, and fulfill Know Your Customer (KYC) obligations required for responsible operation of an online gaming platform. Age verification is a mandatory legal requirement; accounts of individuals below 21 years will be suspended immediately.

Financial Transactions and Fraud Prevention

Financial data is used to process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or other supported methods), to verify transaction accuracy, and to detect and prevent fraudulent or suspicious financial activity on your account. vc66 employs SSL encryption and industry-standard security measures to protect all financial communications.

4. Cookies and Tracking Technologies

vc66 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse platform usage. Cookies are small text files placed on your device. The types of cookies we use include:

• Essential cookies: required for core platform functions such as account login, session management, and security checks. These cannot be disabled.
• Functional cookies: allow the platform to remember your language preference, last game played, and display settings for a personalised experience.
• Analytical cookies: help us understand how players use our platform, which pages are visited most frequently, and where users encounter difficulties, so we can improve our services.
• You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain platform features.

5. Data Sharing and Third Parties

vc66 does not sell, trade, or rent your personal data to any third party. We may share limited and necessary data with carefully vetted third-party service providers who assist us in operating the platform, processing payments, and preventing fraud. All third-party providers are bound by strict data processing agreements and are not permitted to use your data for their own marketing purposes.

We may also disclose your personal information if required by law or in response to a valid legal request from competent authorities. In such cases, we will only disclose the minimum information necessary to comply with the legal obligation and will notify you unless prohibited from doing so by applicable law.

6. Data Retention

vc66 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, and compliance obligations. Our standard retention periods are as follows:

Active Account Data

Personal data associated with an active vc66 account is retained for the duration of the account's existence. You may request deletion of your account and associated data at any time by contacting our support team at [email protected].

Closed or Suspended Account Data

Following the closure or suspension of an account, we retain transaction records and identity verification documents for a minimum of five (5) years to meet financial compliance and anti-money laundering requirements. After this period, data is securely and permanently deleted.

Marketing and Communications Data

If you have opted in to receive promotional communications from vc66, your email address and communication preferences are retained until you withdraw consent. You may opt out at any time by contacting [email protected].

7. Security Measures

Protecting your personal information is a top priority at vc66. We implement multiple layers of technical and organisational security measures to safeguard your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers.
• Encrypted storage for sensitive personal and financial data at rest on our infrastructure.
• Two-factor authentication (2FA) available for account login to add an additional layer of identity verification.
• Regular internal security audits and vulnerability assessments conducted by our technical team to identify and remediate potential risks proactively.

8. Children and Minors

vc66 is strictly an adult-only platform. Our services are intended exclusively for players aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals below the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately suspend the account and delete all associated data without delay.

If you are a parent or guardian and believe your child may have accessed or registered with vc66, please contact us immediately at [email protected]. We treat the protection of minors as a non-negotiable obligation and will act swiftly upon receiving any such notification.

9. Policy Updates

vc66 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify active account holders via email or an in-platform notification. Your continued use of vc66 following any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

10. Governing Law

This Privacy Policy is governed by and shall be construed in accordance with the applicable laws governing digital platforms and personal data protection. By using vc66, players in Bangladesh agree that any disputes arising in connection with this policy will be resolved through good-faith negotiation in the first instance, and thereafter through appropriate legal channels.

vc66 is committed to operating as a fair, transparent, and responsible gaming platform. We respect the privacy rights of all our players and hold ourselves to high standards of data stewardship. Players from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh can trust that their personal information is handled with care, professionalism, and strict confidentiality.

11. Your Data Rights

As a user of vc66, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request:

• Right of Access: you may request a copy of all personal data vc66 holds about you at any time.
• Right to Rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: you may request the deletion of your personal data, subject to our legal retention obligations described in Section 6 above.
• Right to Restrict Processing: in certain circumstances you may ask us to limit how we use your data while a dispute or review is in progress.
• Right to Withdraw Consent: where data processing is based on your consent (such as marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all data rights requests within five (5) business days. In complex cases we may require up to thirty (30) calendar days; we will inform you of any delay and the reason for it.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way vc66 handles your personal data, our dedicated support team is available around the clock to assist you. We take all privacy-related enquiries seriously and will respond promptly.

Email: [email protected] — please include your registered username and a clear description of your query. We respond to all privacy-related messages within 5 business days, Bangladesh Standard Time (BST, UTC+6).